Refund and Returns Policy
Overview
At Cat Crimes, we want you to be delighted with your purchase. Every order is carefully prepared, checked and packed before it leaves our Evidence Locker.
If there’s a problem with your order, don’t worry—we’re here to help.
If your item arrives damaged, faulty or you’ve received the wrong item, please contact us as soon as possible, ideally within 14 days of receiving your order. We’ll investigate the issue and, where appropriate, provide a replacement, exchange or refund as quickly as possible.
To help us investigate your case, please include your order number and, where possible, photographs of the item and any damage.
Non-Returnable Items
The following items cannot be returned or refunded unless they are faulty, damaged or incorrect due to our error:
- Personalised items made specifically to your requirements.
- Digital downloads once they have been downloaded or accessed.
- Items that have been used, altered or damaged after delivery.
Please carefully check all names, spelling, photographs and personalised details before placing your order. Once production has begun, personalised items cannot be changed, cancelled or refunded unless they are faulty or incorrect due to our error.
To help us investigate your case, please include your order number and, where possible, photographs of the item and any damage.
Refunds
If we approve your refund, it will be processed using your original payment method as soon as possible. Please note that it may take a few working days for your bank or card provider to process the refund once it has been issued.
Haven’t Received Your Refund?
If you believe you should have received a refund but it hasn’t appeared yet, please:
- Check your bank account again.
- Contact your card provider or bank, as refunds can sometimes take a few working days to appear.
- If you’ve done this and still haven’t received your refund, please contact us at yochi@yochiworld.co.uk
Sale Items
- Sale or discounted items may only be refunded if they are faulty, damaged or incorrect due to our error, or where required by law.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged or incorrect, we’ll happily replace it where possible.
Please contact us at yochi@yochiworld.co.uk with your order number and photographs of the issue before returning any items. We’ll let you know the next steps.
Shipping Returns
If we ask you to return an item, we’ll provide you with full return instructions.
Unless the item is faulty, damaged or incorrect due to our error, the cost of returning an item is the responsibility of the customer.
We recommend using a tracked postal service when returning valuable items, as we cannot accept responsibility for returns lost in transit.
Please do not return any items until you have contacted us and received return instructions.
Please contact us at yochi@yochiworld.co.uk with your order number and photographs of the issue before returning any items. We’ll let you know the next steps.
Need Help
If you have any questions about your order, delivery, refunds or returns, please don’t hesitate to get in touch. We’ll be happy to help.